We are happy to exchange or refund* an item that you have bought from us within 30 days of purchase as long as it is sent back to us in the same condition as it was when we sent it out to you.
Please don't remove any product tags or damage any packaging until you are sure that you're happy with your item.
If you need to return something follow this simple process...
1. Give us a call on 01792 460813 to tell us the problem
2. Pack the item making sure that it won't be damaged in transit
3. Include your invoice or a note with your name and order number
4. Send it back to us at Exist Skate Store, 214 Oxford Street, Swansea, SA1 3BG
5. Make sure you ask for a proof of postage receipt from the post office and keep it safe
When it arrives we will check it over and either exchange for whatever else you want or refund you, if there is a problem we'll give you a call.
*Refunds are only offered on items purchased online, for items bought in the shop we offer an exchange or credit note.